Refund policy
At SetarDrift, we are committed to ensuring your satisfaction with every purchase of Mice, Keyboards, and Headphones. This Refund Policy outlines the terms and conditions under which you may request a refund, exchange, or return for items purchased from our online store.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging. Returns must be initiated within 30 days from the date of delivery. Please note that certain products, such as opened headphones or customized keyboards, may be subject to additional restrictions as specified on the product page.
Non-Refundable Items
The following items are not eligible for refund or exchange:
- Products damaged due to misuse, neglect, or unauthorized modification.
- Items purchased more than 30 days ago.
- Software, digital downloads, or gift cards.
- Clearance or final sale items, as marked on the product page.
Return Process
To initiate a return, please contact our support team at [email protected] with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions for shipping the item back to us. Returns without an RMA number will not be accepted.
You are responsible for the cost of return shipping, unless the item is defective or we made an error in your order. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5–10 business days. Please note that shipping charges are non-refundable, and any applicable restocking fees (up to 15%) may be deducted for opened or damaged packaging.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange a product for the same model, please contact us at [email protected] with your order number and details of the issue. Exchanges are subject to product availability.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please notify us within 7 days of delivery. We will arrange for a free return or replacement, and we will cover the return shipping costs. Please include photos or a description of the issue in your email to [email protected].
Contact Us
If you have any questions about this Refund Policy, please reach out to our support team at [email protected]. We are here to help you with any concerns regarding your Mice, Keyboards, or Headphones purchase.